Policies

TERMS & CONDITIONS OF USE

By accessing and browsing through https://www.servpro.com.cy/ (the “Website”) you agree to be bound by these Terms and Conditions of Use and any other policies and notices posted on our Website. Please read these Terms and Conditions of Use carefully.

These Terms and Conditions may be amended from time to time without notice at our sole discretion and any changes will take effect immediately upon publication, unless we explicitly state otherwise. We encourage you to periodically review all of our Policies to stay informed about us and the way we operate. By using this Website, you are indicating your agreement to be bound by these Terms and Conditions, as may be amended from time to time.

ServPRO is a trade name of ServPRO Accountants & Business Consultants Ltd, a company registered in Cyprus under registration number HE250376.

Disclaimers & Limitations of Liability

The information provided in this Website (including, without limitation, any content or other part thereof) is informative in nature and every effort is made to keep it accurate and up-to-date exclusively for those informative purposes, and we are not, by means of this Website, rendering professional advice or services. Our Website (including, without limitation, any content or other part thereof) does not negate the option and/or obligation you may have to take the relevant professional advice before relying and/or taking any action based on the information contained herein, be it legal and/or financial and/or otherwise, as the case may be.

Furthermore, it is clarified that the information provided in this Website does not replace legal texts or other official documents nor does it provide a binding interpretation. In case of any contradiction between the content of a document found on this Website and legal texts or other official documents, then the content of the legal text or other official document shall or may prevail, as the case may be.

This Website is provided as is, and we make no express or implied representations or warranties regarding it. Without limitation as to the generality of the foregoing, we do not warrant that this Website will be secure, error-free, free from viruses or malicious code, or will meet any particular criteria of performance or quality. We expressly disclaim all implied warranties including, without limitation, warranties of merchantability, title, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Using this Website is exclusively at your own risk and you assume any and all responsibility and risk of loss resulting from your usage including, without limitation, with respect to loss of service or data. We will not be liable for any direct, indirect, special, incidental, consequential or punitive damages or any other damages whatsoever, whether in an action of contract, statute, tort or otherwise, relating to or arising out of the use of this Website, even if we knew, or should have known, of the possibility of such damages.

Certain links on this Website may lead to websites, resources or tools maintained by third parties over whom we have no control. Without limitation as to the generality of the foregoing, we make no express or implied representations or warranties whatsoever regarding such websites, resources and tools, and links to any such websites, resources and tools should not be construed as an endorsement of them or their content by us.

The above disclaimers and limitations of liability shall be applicable to any and all entities under ServPRO and to their respective personnel and/or associates and/or otherwise, as the case may be.

The above disclaimers and limitations of liability are applicable to the fullest extent permitted by law, whether in contract, statute, tort or otherwise, as the case may be.

Licensed material

This Website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with our copyright notice below.

Copyright and Intellectual Property

This Website and its content, including but not limited to, texts, graphics, video, music and sound, software, information, design rights, patents, inventions, know-how, database rights, trademarks, source codes and any other intellectual property rights in any of the foregoing, are the copyright of ServPRO, with all rights reserved. Except as otherwise expressly stated under the applicable copyright law, any copying, redistribution, retransmission, publication or commercial exploitation of part or all of the contents in any form without the express permission of ServPRO is prohibited. If copying, redistribution or publication of copyrighted material is permitted, you will make independent attribution and agree to make no changes in or deletion of any author attribution, trademark or copyright notice. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material.

Any redistribution or reproduction in any form of part or all of the contents of this Website or commercial exploitation of its content or publication or creation of derivative work from this Website or any part of it is expressly prohibited, unless prior written permission has been granted by ServPRO or the appropriate copyright owner.

All trade names, trademarks, service marks and other product and service names and logos (“Marks”) displayed on this Website are proprietary to their respective owners and are protected by applicable trademark and copyright laws. These Marks may be registered or unregistered marks of ServPRO or may belong to others and are used on our Website with the permission of the relevant owner.

Nothing contained on this Website should be construed as granting any licence or right of use in any manner whatsoever of any mark which is displayed on this Website without obtaining prior express written permission of the relevant owner. If you use any of our marks to refer to ServPRO activities, products or services, you must include a statement attributing that mark to ServPRO. You must not use any of our marks in or as the whole or part of your own marks, in connection with activities, products or services which are not ours, in a manner which may be confusing, misleading or deceptive, in a manner that disparages us of our information, products or services (including the Website), in a manner that seeks to pass off our marks as any other product, service or entity, or in a manner that is prohibited by law.

You may not remove, change or obscure the logo of ServPRO or any notices of proprietary rights on any content of our Website.

References to other parties’ trademarks in our Website are for identification purposes only and do not indicate that such parties have approved our Website or any of its contents.

These Terms and Conditions of Use do not, in any way, grant you any right to use our trademarks or the trademarks of other parties.

Security

The Internet is not a secure medium. ServPRO is committed to ensuring that any information you provide through this Website is as secure as possible. To prevent unauthorised access or disclosure, ServPRO has in place suitable physical, electronic and managerial procedures to safeguard and secure any information collected online, though such security cannot be guaranteed and/or otherwise warrantied.

External Links

Our Website may include links to third-party websites, plug-ins, social buttons and/or applications for the ease of reference of our visitors and/or otherwise. Clicking on those links or enabling those connections may allow third parties to collect and/or share data about you and/or otherwise, as the case may be. Note that we do not control these third-party websites and/or other websites and we shall not in any way be held responsible for their terms and conditions, privacy statements, cookie policies and/or otherwise. When you leave our Website, we encourage you to read the privacy notice of every website you visit. None of these links must in any way be interpreted as an adoption, recommendation and/or otherwise approval thereof on behalf of ServPRO.

Our Social Media Profiles

We use social media to share news and insights through widely used channels. The ideas and views expressed by us on social media are for information purposes only. No communication through social media shall be deemed to constitute an endorsement and/or a legal and/or official notice on our behalf.

Other Policies

In addition to these Terms and Conditions, we refer you to the following policies which form an integral part of our Website policies and notices, as well as these Terms and Conditions:

• Privacy Policy ,
• Cookie Policy ,
• Quality Policy .

Applicable Law

These Terms and Conditions together with all our policies and procedures are governed by, and interpreted in accordance with, the laws of the Republic of Cyprus, and any disputes in relation thereto are subject to the exclusive jurisdiction of the Courts of the Republic of Cyprus. If any of the Terms and Conditions, or other policy or part thereof, should be determined to be invalid and/or otherwise unenforceable, then to the extent and within the jurisdiction which that Term or Condition is invalid and/or otherwise unenforceable, it shall be re-construed to the maximum effect permitted by law in order to effect its intent as nearly as possible and the remaining Terms and Conditions shall survive, and remain in full force and effect, continuing to be binding and enforceable.

Miscellaneous

If ServPRO fails to exercise any right and/or remedy available pursuant to these Terms and Conditions, such failure shall not constitute a waiver of that right and/or remedy.

The Headings in these Terms and Conditions have been inserted for convenience only and shall have no legal meaning or effect.

Contact Information

Should you have any questions about any of our Terms and Conditions, Policies and Notices, or suggestions on how we can improve our Website or if you have any problems accessing the Website, feel free to reach out to us:

A: 1 Kinyra Street, Kinyras Tower, 3rd Floor, 1102 Nicosia, Cyprus

T:  +357 22 021100

F:  +357 22 757566

E:  [email protected]

This Policy was last updated on 01/09/2021.

PRIVACY POLICY

We at ServPRO respect your privacy and are committed to protecting your personal data. This Privacy Policy provides you with certain information regarding the protection of your personal data under  Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC  (General Data Protection Regulation, known as the “GDPR”) and is part of our website Policies . Nothing in this Privacy Policy gives you any right(s) that you do not have under the GDPR and the associated applicable data protection and privacy legislation, or imposes on any ServPRO entity any obligation(s) which any ServPRO entity does not have under the GDPR and the associated applicable data protection and privacy legislation.

Kindly note that our website is not intended for, or designed to attract, individuals under the age of eighteen (18). We do not knowingly collect personal data from any individual under the age of 18 and so, if you are under 18 years old, do not provide any personal data of any kind.

Cookies & Terms and Conditions of Use

Please read our  Cookie Policy  and our  Terms and Conditions of Use  , which accompany this Privacy Policy as part of our website Policies .

Subscribing to our Newsletter & Contact Form

You may choose to contact us through our website and subscribe to our newsletter (which may include important announcements, updates and marketing material of ServPRO) by filling in the relevant details on the  Let’s Work Together  contact form on our website. You may also subscribe to our newsletter by simply sending us an email straight to our inbox ( [email protected] ) stating your request to be included in our newsletter recipients list. If you subscribe to hear from us and receive our newsletter we will collect, store, and use your details for that purpose. Should you no longer wish that we keep your personal data to continue sending you our newsletter, you may contact us at the details listed below or by simply clicking on the ‘unsubscribe from this list’ hyperlink found at the bottom of our newsletter emails. Upon unsubscribing, we will no longer keep those contact details for newsletter purposes unless we are under any applicable legislative obligation to keep that data for a longer period of time or if you are a client of ours, in which case please refer to the client privacy policy we have provided you with.

Applying for a career with us

You may choose to apply to join our team by following the applicant instructions posted in the careers section of our website or through our contact details listed below. By applying for a job position to work with us, you consent to us processing your personal data, including any attachments contained in your application, in accordance with the provisions of this Privacy Policy and the applicable legislation for the purposes of the recruitment exercise. We may also collect information through publicly accessible sources (such as Linkedin), your referee(s)’s contact details listed in your application documentation and through any relevant professional body, depending on the role you are applying for, in order to verify the information provided to us and assess your overall suitability for the role applied for. Before you list your referee(s)’s contact details on your résumé or other application documentation, it is on you to obtain their prior consent in acting in that referee capacity and to be potentially contacted by us for that purpose. The data associated with your application is kept for the period of the recruitment exercise and, in case you are rejected as a candidate, is deleted following your rejection, which is communicated to you via email. We may keep the data of a selected number of our finalist candidates for a period of maximum six (6) months following the newly recruited candidate, in order to account for any changes to our recruitment decision, subject to any applicable legislation that imposes on us the obligation to keep that data for a longer period of time.

Where will you store my data?

Your data will be stored in an electronic database system and/or in hardcopy form and are accessed on a need-to-know and pre-authorisation basis by employees and/or external associates of ServPRO, all of whom are subject to strict confidentiality requirements. We implement generally accepted standards of technology and operational security to protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of the personal data we collect and to keep it secure. Nevertheless, you will appreciate that no information system can be entirely secure, therefore we cannot guarantee or warrant absolute security of your information, nor be responsible for the security of information you transmit to us over networks outside our control.

What are my rights?

You have, or may have, the following rights under the GDPR in relation to your personal data processed by us:

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  • Right to information about your personal data in a concise, transparent, intelligible and easily accessible form, using clear and plain language;
  • Right of access to your personal data;
  • Right to rectification of your personal data which is inaccurate or incomplete;
  • Right to erasure of your personal data (“right to be forgotten”);
  • Right to restriction of processing of your personal data;
  • Right to data portability of the personal data you have provided to us;
  • Right to object to the processing of your personal data;
  • Right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you, or similarly significantly affects you;
  • Right to withdraw consent.

Exercising your rights

Should you wish to exercise one or more of your rights under the GDPR in relation to your personal data processed by us, please contact us via email to [email protected] stating your request. We will endeavour to respond promptly and within one month at the latest, or we will notify you of any reasons should we require more time, depending on the complexity and the number of requests.

Privacy policies of other websites

Our website may contain links to other (third party) websites. This Privacy Policy applies only to our website, so if you click on a link to another website you should read their privacy policy. We have no control over, nor can we be held responsible for, the privacy policies of other websites.

Changes

We may update or change this Privacy Policy from time to time. Any such updates or changes will become effective when we upload the revised Privacy Policy on our website. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use and share personal data.

Addressing data protection matters

At ServPRO we aim to excel in the work that we do and keep all of our visitors happy and therefore, please feel free to reach out to us if you want to find out more about this Privacy Policy by emailing us ( [email protected] ) or calling us (+35722021100). In your correspondence with us, please try and describe in detail the ways in which you think this Privacy Policy (or any of our Policies) has not been complied with; this will help us to address your concern(s) in a more comprehensive manner. You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection of the Republic of Cyprus. Kindly note that we would appreciate it if you give us the chance to address any concerns you may have prior to contacting the Commissioner and so please feel free to contact us in the first instance. We are always happy to help!

This Policy was last updated on 01/09/2021.

COOKIE POLICY

COOKIE POLICY

This Cookie Policy is part of our website Policies . For more information about us, and how we protect visitor information, please see our  Privacy Policy  . If you do not agree with this Cookie Policy or any other of our Policies, please do not use our site.

What cookies does our website use?

Our website uses cookies (small text files that are used to store information on a user’s browser) to give you the best experience while browsing through our site. Cookies used by ServPRO are transferred between the website’s server and your internet browser to allow the website to remember actions you’ve made but do not collect any personal information about you. A cookie will typically contain the name of the domain (internet location) from which the cookie has come, the “lifetime” of the cookie (i.e., when does it expire) and a value, usually a randomly generated unique number. Our website does not use tracking technology.

The cookies used on our website may be divided into three (3) categories:

Necessary cookies : These are ‘strictly necessary’ cookies as WordPress will not be able to function without. They are also session cookies as they expire once the user logs out or exits the page.

Functional cookies : These cookies allow websites to remember the user’s site preferences and choices they make on the site including username, region, and language. This allows the website to provide personalised features. They are anonymous and don’t track browsing activity across other websites.

Performance cookies : These cookies are used specifically for gathering data on how visitors use a website, which pages of a website are visited most often, or if they get error messages on web pages. These cookies monitor only the performance of the site as the user interacts with it. These cookies don’t collect identifiable information on visitors, which means all the data collected is anonymous and only used to improve the functionality of the website.

Does our website use third party cookies?

Our website uses Google Analytics Tools and CloudFlare, the cookie details of which have been incorporated into the tables above.

How do I change my cookie settings?

You can change your cookie preferences at any time by clicking on the “MANAGE COOKIES” button which is located on the bottom left corner of the screen. You may need to refresh the page or reopen your browser for the settings to take effect.

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find information relating to cookie management on popular browsers, visit:

• Apple Safari :  https://support.apple.com/en-gb/safari 
• Google Chrome :  https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en 
• Microsoft Edge :  https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy 
• Microsoft Internet Explorer :  https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies 
• Mozilla Firefox :  https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences 
• Opera :  https://www.opera.com/help/tutorials/security/privacy/ 

To find information relating to other browsers, visit the browser developer’s website.

To find information relating to Google Analytics opt out, visit  https://support.google.com/analytics/answer/181881?hl=en 

To find information about cookies and how they work, visit  www.aboutcookies.org   and   www.allaboutcookies.org  .

Kindly note that use of our website is easier and more functional when cookies are enabled.

This Policy was last updated on 01/03/2021.

QUALITY POLICY

We at SERVPRO ACCOUNTANTS & BUSINESS CONSULTANTS LTD and SERVPRO MANAGEMENT LTD are committed to offering world class professional services that exceed client expectations and cultivating a preferred working environment for our people. Our management, personnel and partners are handpicked locally and internationally for their knowledge and expertise to assist our clientele, in compliance with the applicable national and European Union legislation as well as with the firm’s ISO Certification.

Our vision of redefining excellence and being our clients’ ultimate choice is achieved by, amongst others, operating a comprehensive and coordinated system, which assures the quality of services offered by our firm in our key areas of practice:

 ACCOUNTING & FINANCE, ADVISORY & CONSULTING, AUDIT & ASSURANCE, CORPORATE & LEGAL, SUBSTANCE SOLUTIONS AND TAX SERVICES 

  Our information security management system is designed in a way that complies with the requirements of the laws of the Republic of Cyprus and is applied across the entire firm in order to cover all of the activities and installations that affect the provision of our services.

  Our firm’s management ensures that our firm fulfils its obligations by:

• Ensuring that all activities, which directly affect our business, are carried out under controlled conditions.
• Ensuring the continuous monitoring and analysis to facilitate our continuous improvement.
• Documenting goals, targets and objectives in alignment with the general strategic plan of our firm.
• Conducting planned inspections of our management system on a regular basis.
• Providing up-to-date technical documentation and operating procedures to all our personnel.

Our management, personnel and partners, as well as the resources we utilise in the projects we undertake, all work within a corporate culture of understanding, responsibility and respect towards our clients alongside the firm’s values which encapsulate that culture: Dedication, Responsibility, Education, Accountability and Motivation. Our intention is to continue working in promoting and improving our corporate culture, which we believe will assure the quality of the services we provide to our clientele.

Our management ensures that this Policy is communicated, apprehended and implemented across the entire firm and that the firm’s personnel and partners are made aware of the importance of achieving the objectives set out in this Policy.

This Policy is reviewed periodically to ensure its continued suitability and applicability to our firm. Any amendments relating thereto are circulated and implemented within the firm and its partners, as required.

This Policy will be made available to any interested party upon a request sent via email to [email protected] .

This Policy was last updated on 19/08/2021.